Solution for Businesses Looking for Complete Control. The Comverse Kenan FX financial framework delivers flexible customer care, ordering, and billing to. Amdocs Kenan is an open and efficient solution which tightly couples customer management, and charging and billing around a single data model, the. Jan 26, This tutorial gives you a complete understanding on Telecom Billing. There are state-of-the-art Billing Systems available in software market which handle billing task very efficiently and Kenan Arbor

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Includes all periodic charges, events, and adjustments.

Here, customer’s usage and total charges are checked against the assigned credit limit, and if customer starts approaching towards the assigned credit limit, customer is informed about the same and after breaching the credit limit an appropriate action can be taken.

Billing systems are also part of accounts payable for inter-carrier bjllingas customers frequently use services from other companies such as wireless roaming, long distance and call completion using other networks. There could be many more event types associated with a gutorial phone device and operator can charge end customer for each of the event generated by the customer.

Real objects a mobile phone, for example.

Telecom Billing | Sharing Telco Info

For example, customer may be migrating to different location, or customer may not be happy with the services provided etc. Handling trouble tickets raised by the customer against any problem they face with the network or invoice etc. Discount steps allow the size of the discount to be changed when particular thresholds are reached. Sending voice, data, picture, fax, etc. There is none billing systems available which provide out-of-the-box BPP functionality because requirements vary operator to operator and this process can not be standardized.


Various other attributes depending on requirement. Total adjustment passed in favor of the customer or against the customer.

Fix the problem wherever it lies. Indicators that note the use of features such as call forwarding, three-way calling. Well, now you have captured customer generated usage.

Multilingual and multiple currencies support is required if the business is spread across glob and have multinational customers or if the government regulations demand for it Inter-carrier settlements: In this way, each MVNO and the network operator could focus on their own niche markets and form customized detailed services that would expand their customer reach and brand. Any interconnection point at which the parties agree to connect their respective Networks is called ” Interconnection Point “.

There could be various types of bills available for a user. These are the discounts based on the number of events or product charges that a certain product generates.

The foreign operator will rate the calls and then charge the subscribers home network for all the calls within a file. There are billing systems which support bundling of kenna types of products together as a package, which can be offered at discounted price.

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All the payment billng use payment gateway to post payments to the billing system to settle down customer invoices. Includes all periodic charges, events, and adjustments, along with any refunds; for example, the return of a deposit.

Telecom Billing – Introduction

A customer can make payment using different payment methods that are supported by the service provider; for example, the customer can make payments using the payment methods such as cheque, credit card, debit tutoial or wire transfers, or direct cash deposit.

Initiation bill Normally, only requested as the first bill on an account. Enabling convergent view of customers and products.

Bonus schemes are methods of giving the customer free events, where the number of free events is determined by the prior usage of or charge for one or more products over a period of time for example, the previous year.


Calls in day time usually called peak time, will be charged on higher rate and in night time ie. Interconnect billing is related to inter-carrier or sometime called partner settlements. Trunk or route used to connect the call.

This leads to more customer satisfaction, but operator is on a risk of collecting less revenue. A billing system should be composed of a series of independent applications that, when run together, are referred to as the billing system.

A dispute is a record of a query about an amount of money on an systme. There may be a requirement to filter out all the calls, which are having call duration less than 5 seconds, the best place to filter out such types of calls will be at Mediation System level.

A satisfactory system will provide performance reporting, ensure quality-of-service QoS reporting, create management reports, and generate regulatory reports.

Telecom Billing Introduction Telecom Billing

A company customer is a single company, or branch of a company. If any telecom operator like Airtel, Vodaphone, Verizon, BT etc thinks to setup a billing system, they would think to have their products and services defined by their sales and marketing department first and then setting up the billing system. It is a globally recognized certification offering the ability to monitor, tutorizl and administer IT infrastructure according to information security policies and procedure that make sure integrity, confidentiality and data availability.